Last week, site5 moved all of my sites to a new server. They did it on their initiative, after sending 5-6 emails on their intention to do so. As a result, all of my websites stopped working.
The server move caused a changed directory structure and modified apache permissions. Not only site5 didn't fix it, but they expected me to fix what they caused.
Luckily enough, this is my last week with site5. The renewal time is the 1st of May - and I won't renew. The email support is just horrible. Today I've completed moving my sites to another server, in order to consolidate my hosting so that I won't need to invest hours in trying to debug the problems. Site 5 was once good, but now it takes to much time to reach a really good person who gives responses on the 1st time.
Amnon
Site5 Reseller Backstage Transcript
====================
Dear Site5 Reseller support person
Take a look at *****.net - my site is totally broken.
Somehow, the Apache on my site5 reseller account stopped recognizing the
file "index" as a PHP file.
Relevant htaccess code which worked until last week:
*
**DirectoryIndex index index.htm index.html index.php
< Files index >
SetHandler application/x-httpd-php
< /Files >
Please help - I didn't do any changes.
Thanks in advance,
Amnon
Site5 Reseller
SITE5 response
Site5: Jeff Shotnik responded...
Wed Apr 15 14:12:04 CDT 2009
Hello,
Thank you for contacting us. I am able to view *****.net just fine, without any issues. Are you still experience this issue?
Best regards,
Jeff Shotnik
Support Technician
Site5 LLC
http://www.site5.com
You said...
Wed Apr 15 18:56:03 CDT 2009
The problem still exists - The 'index' file - PHP file without extension -
is treated as text file and exposed to the surfer.
You were viewing another site: http://matkonim.*****.net because I've
temporarily modified my .htaccess and added a redirect to protect my exposed
PHP code. To see how the website should look, take a look here, at
archive.orghttp://web.archive.org/web/20071213183748/http://www.*****.net/.
Amnon
Site5: Justin Philipson responded...
Wed Apr 15 19:10:45 CDT 2009
Hello,
You should use AddHandler application/x-httpd-php instead of SetHandler application/x-httpd-php. Give that a try and let us know if it works.
Best regards,
Justin Philipson
Support Technician
Site5 LLC
http://www.site5.com
You said...
Thu Apr 16 07:13:11 CDT 2009
It's more then that. It seems that most websites stored on my new site5
server stopped working.
What happened?
Amnon
Site5 Reseller
Site5: Nick Zeljkovic responded...
Thu Apr 16 08:04:00 CDT 2009
Hi,
Did you have any other public_html links other than default ones ? I suspect that your public_html got overwritten as regular folder instead of symlink.
--
Best regards,
Nick Zeljkovic
Technical Manager
Site5 LLC.
http://www.site5.com
You said...
Thu Apr 16 08:52:02 CDT 2009
Furthermore, some accounts I've deleted 1-2 weeks ago somehow returned to
life.
Other impact is under analysis.
what a disaster...
No, the public_html is OK, but is it a permissions issue? Becuase I only see
some of the files.
Site5 Staff responded...
Thu Apr 16 09:33:49 CDT 2009
Amnon,
I do see this account was recently migrated. When did you update DNS for this account? Was it recent, and then you began to see issues?
--
Best regards,
Ryan Kneer
Systems Administrator
Site5 LLC
http://www.site5.com
You said...
Fri Apr 24 05:58:46 CDT 2009
I haven't migrated any DNS records until after the support, but it's not related - you've simply changed the directory structure of my new site as well as the apache permissions and messed everything up.
I've now moved all my domains out of site5 so it's no longer relevent - please cancel my account.
Site5: Dragan Stamatovic responded...
Fri Apr 24 06:07:59 CDT 2009
Hi,
I'm escalating this ticket to the appropriate queue, and someone will get back to you as soon as possible.
Thank you.